Help and Frequently Asked Questions (FAQ)
Welcome to our Help and Frequently Asked Questions page.
Here, we will attempt to answer most of your questions – but please remember, you can always call or email us – for prompt assistance – any time! We try to update this page frequently, to keep the contents as fresh and relevant as we can.
Here are some of the most common shopping scenarios we encounter:
I’m just browsing…
If you are just browsing for ideas, you can read our case studies, or if you’d like us to help with an upcoming event, promotion, product launch, or program, please contact us via email at the address shown at the top of this page or simply call us at (972) 499-0400. We will work with your budget and timing constraints, join your team in brainstorming sessions and come up with a product and promotion that works.
I know exactly what I want…
If you already know what you want, and you are looking for a specific item – you can let us know and we’ll be happy to send you a detailed price estimate. If you are just browsing for ideas, you are welcome to search our online catalog which showcases hundreds of thousands of product ideas from many local, domestic and international vendors. From fun items to the traditional, you can easily shop for or get more information on some of the hottest items on the market. A quick note of caution: Don’t get overwhelmed – just let us know and we’ll make it easy for you.
Show me everything you’ve got…
To view a rather comprehensive sitemap listing of some of the most popular promotional items and promotional product categories available at Flat World Design, please see the Flat World Design Categories Sitemap.
I’m confused…not sure what I want…
No worries! If you have any questions, please feel free to contact us any time via email or phone.
Here are a few additional tips to make your visit to our website as enjoyable as possible:
- At Flat World Design, we practice what we preach! So most of our own marketing (in the “offline” world) is done using the most cost-effective marketing medium out there – i.e. using promotional products to increase sales.
- Having said that, we do maintain an extensive online presence on the internet as well as on the most popular social media sites, such as Facebook, Twitter, Pinterest, and of course our Promotional Marketing Ideas Blog, which you may have already read.
- Clicking “Home” at any time will take you back to our main welcome page.
- Learn more information about our company and its history by clicking the “About Us” button.
- For our contact information (phone, address, etc.), please click the “Contact” button.
- To search our vast promotional product database, check out our “Online Catalog.” After you perform your search, you can see detailed information regarding any product. If you see an item that interests you, you can easily add it to your online cart.
- Then Click “View Cart” at any time to review the items in your cart. Don’t forget that you have to check out by clicking “Check Out” in order for your cart to be sent to us.
- Your browser must support frames and cookies in order to use all areas of our site.
If you need further assistance using our website, please don’t hesitate to let us know! Feel free to call or email us for any reason – even if you are not quite ready, yet, to place your order. We’re always here to help!